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FAQ |
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FAQ
Q. How do I submit my dictations?
Q. How is my dictation processed?
Q. How do I receive my transcriptions?
Q. Are dictated and transcribed reports available "on-line"?
Q. Can you use my normals?
Q. How do I open the transcriptions I download?
Q. How can I be sure when the transcriptions are on
Internet?
Q. What turnaround times do you offer?
Q. What if I dictate over the weekend?
Q. Does Intercom provide dictation equipment?
Q. Do you provide auto-fax services?
Q. How much does the service cost?
Q. What constitutes a line of transcription?
Q. Are there any other fees?
Q. What payment methods are available?
Q. How will I know how I have been billed?
Q. What if I want to test your services?
Q. How do I sign up?
Q. How
do I submit my dictations?
A. Dictations are submitted over the phone via
toll-free line that you can call 24 hours a day, 7 days a week.
Additionally, we accept dictation via tele-conference, web-casts,
tapes, minidisks and digital handheld recorders
Q. How is my dictation processed?
A. When you sign up, you will be assigned to a
Transcription Group based on your specialty and your estimated dictation
load. When you submit a dictation into our system, your assigned
Transcription Group will automatically receive your dictation for
transcription. This Group consists of transcriptionists with quality
assurance supervisor, with more than 10 years of business transcription
experience, who checks the transcription for accuracy and make the
transcription available for online pick up.
Q. How do I receive my transcriptions?
A. You can receive transcriptions back in any format
you wish, even in multiple formats. You can of course pick up your
transcriptions via your control screen on the Internet, but apart
from that, you can ask for a fax copy or a direct printout. When
you sign up, you are given a login name and password that allows
you to access your transcriptions on our website, http://www.intercomindia.com.
You can then view and print your transcriptions online or download
them to your computer. From here, you can send the report to anybody
via email or fax, auto or manually.
Q. Are dictated and transcribed
reports available "on-line"?
A. Dictated reports can be accessed for up to
7 days on-line; transcribed reports are available for up to 365
days on-line for absolutely free. After that time all data is archived
to secondary media and stored for life.
Q. Can you use my normals?
A. We will be happy to incorporate any normals or canned
phrases you may routinely use in your dictation.
Q. How do I open the transcriptions
I download?
A. The transcriptions are returned in an RTF (Rich Text
Format) file or any format you like. This standard file type can
be opened using virtually any word processing program, including
Microsoft Word, WordPerfect, Lotus, etc.
Q. How can I be sure when the transcriptions
are on Internet?
A. All communication between your computer and our website
is protected through the use of Secure Socket Layer encryption (SSL).
This means that nobody can “listen in” on the conversation
between those computers. This is the same level of security that
large E-Commerce and banking sites use. You can verify this by looking
for the little padlock icon used by Netscape and Internet Explorer
to designate secure site.
Q. What turnaround times do you
offer?
A. We give you a facility of next day reporting (practically
12 hour turnaround time while charging for 24 hour turnaround time),
for example, you will get back the reports at 9.00 am irrespective
of the time you dictated them the previous day, from 9.00 am to
9.00 pm.
You can also select turnaround times to meet your needs –
48 hour, 24 hour, 4 hour and 2 hours. You may choose different default
turnaround times by report type or you can specify that with each
report.
Q. What if I dictate over
the weekend?
A. We have transcriptionists working 7 days a week. The
turnaround time also applies to weekend dictations.
Q. Does Intercom provide dictation
equipment?
A. Yes, we will provide and install an on-site, full-featured
Dictation Capture Unit (DCU) at no additional charge to our customers
based on certain contractual agreements.
Q. Do you provide auto-fax services?
A. Yes, we offer the Fax Solution, at an additional charge
that can accommodate certain physicians in the database, which automatically
faxes attending or cc physicians, and allows users to monitor all
stages of the faxing process.
Q. How much does the service
cost?
A. We charge by per line basis and turnaround time. The
real rates come very cheap with Intercom in comparison to in-house
or other outsourced agencies, at least 10-30%, because of innovative
use of transcription methods like template, and smooth & informed
workflow. Call us our sales representative to get an understanding
where and how can we save costs for you with making better workflow.
Q. What constitutes a line of
transcription?
A. We count a 65-character line where a character is defined
as any letter, number or symbol necessary for the final appearance
and content of a document, including the space bar. To fully understand
this, take a transcribed document and open it in Word 97 or greater.
Go to Tools, select Word Count and note the value shown next to
“Characters (with spaces)” and divide this by 65.
Q. Are there any other fees?
A. NO.
Q. What payment methods are available?
A. Payment can be made by either by credit card, check
or wire transfer. Billing is bi-monthly.
Q. How will I know how
I have been billed?
A. On our website, you will be able to obtain an up-to-date
line count on a daily basis by clicking on Billing. You will receive
a detailed invoice and our Accounts department shall always be willing
to answer your queries.
Q. What if I want to test your
services?
A. You are most welcome; we shall setup a toll free number
account for You within a day of your call from where you can dictate
the live reports to a tune of 500 lines without any charge or obligation.
Call 1-866-MEDIKIN and we shall be happy to give a test.
Q. How do I sign up?
A. Call 212-480-4076 and we'll have you dictating in minutes.
Please email us at info@intercomindia.com for more information.
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Interview
transcription for University Professor's and research students.
Medical
transcription for a fixed per month charge for individual physicians
and group practices.
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