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General FAQs:
- Q. Explain your web file routing platform.
- Q. How do I submit my dictations?
Q. How are my dictations processed?
Q. How do I receive my transcripts?
Q. Are dictated and transcribed reports available
"on-line"?
Q. Can you use my normals/ templates?
Q. How do I open and print the transcripts I download?
Q. Does
Intercom provide any dictation equipment?
Pricing FAQs:
-
Q. What
is your pricing?
Q. Are there any Setup fees?
Q. Do you provide auto-fax services?
Q. What payment methods are available?
Q. How will I know what I have been billed?
Q. What turnaround times do you offer?
Q.
If I do not want certain part of the audio to be transcribed,
then will I be charged for that?
Q. What if I want to test your
services?
Q. How do I sign
up?
Q.
Explain your web file routing platform?
A. Our proprietary web based file routing platform
is a 128 bit secure SSL site. You are assigned an individual login
ID and password to access the system from any internet enabled
windows computer. You can upload files, track status, and download
transcripts from the same web interface. The system also provides
file archival as well as turnaround time and billing reports.
This comes with the transcription service and there are no extra
charges for the system usage.
Q. How do I submit my
dictations?
A. You will be assigned an individual Login ID
and Password to access our web based file routing platform so
you can upload digital recorder files. All the files dictated
via our toll-free service would be automatically uploaded to our
system. Other dictations on minidisks or tapes may be sent to
our New York office by mail. We recommend digital audio so that
there are no extra conversion or postal charges involved.
Q. How are my dictations
processed?
A. When you upload documents, you will be assigned
to a group of transcriptionists that will be primarily responsible
to see through the completion of your files. You will also work
with one of our Client Services Representatives who will ensure
your files are progressing and your instructions are being followed.
Once a document has been completed, it is available for you to
access and download from our system.
Q. How do I receive my
transcripts?
A. You can receive transcriptions back in any
format you wish, even in multiple formats. You can of course pick
up your transcriptions via our web based system, but apart from
that, you can ask for an email copy, a fax copy or a direct printout.
There are extra charges for receiving copies other than in our
web based system.
Q. Are dictated and transcribed
reports available online?
A. Recordings can be accessed for up to 2 weeks
online. Transcribed reports are available for up to one month
at no additional charge. If you would like your recordings or
reports to be available beyond the indicated times, we can provide
that service for an additional fee.
Q. Can you use my normals/
templates?
A. We will be happy to incorporate any "normals"
or canned phrases you may routinely use in your dictation. We
would also be happy to comply with any document templates you
provide to us.
Q. How do I open and print
the transcripts I download?
A. The transcriptions are returned in any format
you like, including RTF, Word, TXT, etc. This standard file type
can be opened/printed using virtually any word processing program,
including Word, Notepad, etc.
Q. Does Intercom provide
any dictation equipment?
A. We do not provide dictation equipment, but
we can refer you to our trusted partner vendors and help you purchase
and install the same.
Q. What is your pricing?
A. Our pricing is based on certain variables
and can be based on a per line or per dictation hour basis. This
will depend upon the type of transcription, subject matter, number
of speakers, and the formatting you may require. If the pricing
is based on a per line of transcription basis, we calculate one
billable line for every 65 characters.
Our Transcription rates depend on:
- Quality of Audio you provide,
- Number of people speaking in the audio,
- Turn around time (for normal and urgent
files), and
- Any highly specialized formatting which
is beyond normal formatting.
Examples of poor audio quality includes
recording noise and flaws like tape hissing noises; a bad microphone;
the speaker is too far away from microphone; exterior noise like
music, background conversations, outdoor noises, etc.; heavy speaking
accents; and people consistently speaking on top of each other
in an unstructured meeting; etc. If you are aware of the audio
problems your files may have then please describe the issues so
we are able to understand the quality of your audio and your specific
needs and will quote you a discounted price in advance. If we
find out later about problems with your audio, the price to complete
the project will be higher than if we were aware of the quality
in advance.
We also offer urgent transcripts at a reasonable
price. We can turn documents around from as little as 24 hours
up to 6 weeks, at your choosing.
Please email interviewsales@intercomindia.com
or call 1-212-480-4076 with your contact information and any details
about the transcriptions you require. We will provide you with
a quote for our services and answer your questions.
Q. Are there any Setup
fees?
A. There may be a setup fee depending on what
work we have to do to set up your account and upon the volume.
If you have a significant volume which you are committing to we
may waive the setup fees as an inducement to gain your business.
Q. Do you provide auto-fax
services?
A. Yes, we offer the Fax Solution, at an additional
charge of 12 cents per page.
Q. What payment methods
are available?
A. Payment can be made by either by credit card,
check, or wire transfer. Billing is done once per month for established
clients, and semi-monthly for new clients for the first two months.
Q. How can I verify my
invoice?
A. On our web based platform, you will be able
to obtain a detailed billing report. You will also receive a detailed
invoice, and our Accounting Department is always be willing to
answer your queries.
Q. What turnaround times
do you offer?
A. You can choose turn around times from 24 hours
up to 6 weeks.
Q. If I do not want a
certain part of the audio to be transcribed, then will I be charged
for that?
A. Yes, we will have to charge for such skipped
audio because the transcriptionists will spend time in analyzing
what portions must be typed or omitted.
Q. What if I want to try
out your services?
A. We would be pleased to offer you a trial.
We can transcribe up to 50 lines for you without any charge or
obligation. Please email interviewsales@intercomindia.com
or call us in our U.S. office at 212 480 4076 to arrange for a
trial.
Q. How do I sign up?
A. Call us at 212 480 4076 or send an email to
interviewsales@intercomindia.com
so we can set up your account and transcribe your reports as soon
as possible.
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