| 
Features
System Wide Cost Reduction
• We offer pay-as-you go pricing.
• We offer pricing with and without commitments.
• We provide you with all the software, so you eliminate
capital equipment costs and ongoing technology updates and hardware
maintenance costs.
• With real-time access to the status of each document,
you can better monitor and control costs thereby reducing overall
administrative/clerical time.
Faster Report Turnaround
• Oftentimes, time is of the essence
to the legal case. That’s why our network is designed to
deliver the fastest turnaround time possible for a legal transcribed
report. In fact, we customize turnaround times based on your specific
needs.
• We normally deliver the report the next morning, but we
can offer urgent reports within 2-5 hours also.
• You can choose the turn around time that meets your needs.
Highest Report Quality
• For legal transcription, we have
a well-established system of internal quality checks, both systematic
and managerial, to achieve one of the highest quality levels in
the industry.
•Legal transcriptions are done by
our staff in India and the USA, and the reports transcribed in
India and then sent through an additional quality check by our
U.S. editors in order for us to ensure higher accuracy.
• In addition to hiring only qualified
and experienced LTs, our supervisors match the work according
to their expertise, skill, experience, preference, and specific
account knowledge.
• There is a separate and dedicated quality control department
that operates in quality circles to further check and give you
error-free reports.
Modes of Dictation
• You can dictate on digital recorders,
toll-free telephone lines or your PC.
• We can also accept cassette tapes,
mini discs, CDs and DVDs delivered to our office located in Manhattan,
New York.
• You do not have to change the manner
in which you current dictate or records audio files.
Online Reporting and Storage
• With Intercom, you'll actually
gain more control with the power to track the progress of any
file at any time.
• Intercom has a web-based file routing platform that allows
you to monitor, manage, and query the status of dictation work
being processed at any given point of time.
• We archive audio dictations online for 2 weeks and transcripts
for 1 month without any cost to you. The system is equipped with
an advanced search module to retrieve the files.
• You also get the facility of remote faxing/emailing throughout
the system.
Security and Confidentiality
• Security and confidentiality of
data is of utmost importance and Intercom is committed to provide
solutions that are compliant with the applicable laws and regulations
set in this regard.
• We have in place specific technical
and physical security features for data system components, verification
of authorized users, control-access, 128-bit SSL encryption technology,
data integrity, and backup/recovery to ensure availability and
reliability.
• All the servers have Firewalls
installed to prevent unauthorized Internet interception and have
latest anti-virus software on every server to protect against
Internet viruses. All the employees are required to sign "Confidentiality
Agreements" which further addresses security and confidentiality
issues.
Online Storage
• 7 days (or more) Online Audio file
archive
• 1 year (or more) online transcribed text file archive
• Advanced search module based on file attributes like date
of dictation, date of transcription, client name, client ID, case
date, report number, report type, etc.
• Remote faxing/email - auto or manual
• Electronic Signature
Manpower and Training
• Intercom has experienced and qualified
Legal Transcriptionists trained in understanding American/British
accent with a proper 9-12 months of legal transcription training.
• All our Transcriptionists undergo a regular skill up gradation
process through periodical Audio / Visual skill upgrading techniques.
• Our Editors are mainly from Law background further giving
functional expertise in transcription.
24 X 7 Support Service
• To ensure rapid response times
and delivery of reliable services, Intercom has dedicated technical,
sales, and service staff to cater to your needs and problems.
Our staff is located both in the U.S. and in India.
For further information, to request a quote,
or to have a sales associate contact you, please email us at interviewsales@intercomindia.com.
You may also call us in the United States at 1-212-480-4076.
Technical 24 X 7
tech@intercomindia.com
Sales 9 X 5 (EST) sales@intercomindia.com
or interviewsales@intercominda.com
Or, call us at 1-212-480-4076
|
