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Legal Transcription

Features

System Wide Cost Reduction

• We offer pay-as-you go pricing.
• We offer pricing with and without commitments.
• We provide you with all the software, so you eliminate capital equipment costs and ongoing technology updates and hardware maintenance costs.
• With real-time access to the status of each document, you can better monitor and control costs thereby reducing overall administrative/clerical time.

Faster Report Turnaround

• Oftentimes, time is of the essence to the legal case. That’s why our network is designed to deliver the fastest turnaround time possible for a legal transcribed report. In fact, we customize turnaround times based on your specific needs.
• We normally deliver the report the next morning, but we can offer urgent reports within 2-5 hours also.
• You can choose the turn around time that meets your needs.

Highest Report Quality

• For legal transcription, we have a well-established system of internal quality checks, both systematic and managerial, to achieve one of the highest quality levels in the industry.

•Legal transcriptions are done by our staff in India and the USA, and the reports transcribed in India and then sent through an additional quality check by our U.S. editors in order for us to ensure higher accuracy.

• In addition to hiring only qualified and experienced LTs, our supervisors match the work according to their expertise, skill, experience, preference, and specific account knowledge.
• There is a separate and dedicated quality control department that operates in quality circles to further check and give you error-free reports.

Modes of Dictation

• You can dictate on digital recorders, toll-free telephone lines or your PC.

• We can also accept cassette tapes, mini discs, CDs and DVDs delivered to our office located in Manhattan, New York.

• You do not have to change the manner in which you current dictate or records audio files.

Online Reporting and Storage

• With Intercom, you'll actually gain more control with the power to track the progress of any file at any time.
• Intercom has a web-based file routing platform that allows you to monitor, manage, and query the status of dictation work being processed at any given point of time.
• We archive audio dictations online for 2 weeks and transcripts for 1 month without any cost to you. The system is equipped with an advanced search module to retrieve the files.
• You also get the facility of remote faxing/emailing throughout the system.

Security and Confidentiality

• Security and confidentiality of data is of utmost importance and Intercom is committed to provide solutions that are compliant with the applicable laws and regulations set in this regard.

• We have in place specific technical and physical security features for data system components, verification of authorized users, control-access, 128-bit SSL encryption technology, data integrity, and backup/recovery to ensure availability and reliability.

• All the servers have Firewalls installed to prevent unauthorized Internet interception and have latest anti-virus software on every server to protect against Internet viruses. All the employees are required to sign "Confidentiality Agreements" which further addresses security and confidentiality issues.

Online Storage

• 7 days (or more) Online Audio file archive
• 1 year (or more) online transcribed text file archive
• Advanced search module based on file attributes like date of dictation, date of transcription, client name, client ID, case date, report number, report type, etc.
• Remote faxing/email - auto or manual
• Electronic Signature

Manpower and Training

• Intercom has experienced and qualified Legal Transcriptionists trained in understanding American/British accent with a proper 9-12 months of legal transcription training.
• All our Transcriptionists undergo a regular skill up gradation process through periodical Audio / Visual skill upgrading techniques.
• Our Editors are mainly from Law background further giving functional expertise in transcription.


24 X 7 Support Service

• To ensure rapid response times and delivery of reliable services, Intercom has dedicated technical, sales, and service staff to cater to your needs and problems. Our staff is located both in the U.S. and in India.

For further information, to request a quote, or to have a sales associate contact you, please email us at interviewsales@intercomindia.com. You may also call us in the United States at 1-212-480-4076.

Technical 24 X 7 tech@intercomindia.com

Sales 9 X 5 (EST) sales@intercomindia.com or interviewsales@intercominda.com

Or, call us at 1-212-480-4076

Promotions

Cobranded complete medical transcription solutions with web interface for the US based MTSO.

Medical transcription for a fixed per month charge for individual physicians and group practices.



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