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Security & Confidentiality

Security and confidentiality of data is of utmost importance. Intercom aims not only to provide solutions that are compliant with applicable laws and regulations, but we seek to go beyond those laws and rules to give you an even greater sense of security.

We have in place specific technical and physical security features for data system components, verification of authorized users, control-access, data integrity, and backup/recovery to ensure availability and reliability.

We have 128-bit SSL encryption technology that has facilitated secure web-based data retrieval. All the access points to the records are being identified and authenticated by Username and Password. All the servers have Firewalls installed to prevent unauthorized Internet interception and have latest anti-virus software on every server to protect against Internet viruses. Other measures include restricting usage of data storage media (CD, DVD drives) to ensure confidentiality of information. All of our employees and contractors are required to sign Confidentiality Agreements.

Physical Security

• Tier 1 Data-Center
• Fully redundant and load balanced
• Uninterruptible power supply (UPS)
• Fully fault-tolerant and disaster-resistant
• Controlled and secure access and monitoring 24 X 7
• Disaster recovery plan

Secure Transmission

• 128-bit SSL Encryption, if required
• Firewall protected
• Support for multiple authentication methods

Application Security

• Password authentication
• Last login information
• Application inactivity timers
• Firewalls and anti-virus programs
• No local caching of reports
• 24 X 7 application availability

Please note that intercomindia.com is a service created and maintained by Intercom Online Inc. and Medikin Incorporated, and which has offices in India and in the United States.

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